shipping & returns
Depending on where you live, shipping should take 3-5 days. If shipping has exceed over a two week period, please contact us so we can check on the status of your order and make sure that everything is okay. If you have any other questions or concerns when it comes to the shipping time or pricing, you can always email us @ or you can DM us on Instagram @urbanbeauty._ .
return & exchange policy
If anything happens to your order, such as an item you received is crushed or a container is broken, you can return the product to me within 7 days and another one of that item will be shipped to you free of charge. Excluded Items: Lipgloss, Makeup Palettes, Used Hair Products, etc. With every order that is shipped, Urban Beauty will ensure that our customers will be happy with their products. We would be disheartened to know that your were not pleased with your purchase.